Application
D. Installation of the machine
The individual components of the machine are installed according to the layout and prepared for the commissioning.
The installation comprises of:
- Installation by Sussman service technicians.
- The following services are included:
- Installation of the machine components.
- Adjustment of the machine components.
- Connection of all motors to the control cabinet.
- Installation of the required safety devices.
Delivery extent does not comprise of:
- Media supply (electrics, compressed air, etc.)to the machine(control cabinet)
- Raw material process material and fuels
- Raw material for test blocks
- Transport and lifting devices
- Auxiliary staff.
The operators of the plant should be present during the installation in order to become familiar with the new machines.
E. Commissioning of the machine
The components of the machine are commissioned one after the other. At the end of the commissioning the machine is ready for production and is handed over.
The commissioning comprises:
- Commissioning by Sussman service technicians
- Training at the machine
- The following services are rendered
- Run up of the machine components
- Testing of all functions of the machine components
- Start of a fully automatic molding process
- Execution of machine acceptance
Delivery extent does not comprise of:
- Raw materials, process materials and consumables
- Raw material for test blocks
- Transport and lifting devices
The operators of the plant should be present during the commissioning in order to become familiar with the new machines．
F. Our After-Sales Service Commitments
Sussman hereby solemnly promises: We implement the “three guarantees” service policy for any equipments sold by Suhang, provide free of charge installation guidelines, commissioning and maintenance of the equipments, training of the Buyer’s relevant Operators; and provide technical requirements for the installation and operation of the equipments, technical layout diagrams and other related information, provide a lifetime supply of maintenance and spare parts
The detailed measures are as follows:
1. Guidelines for installation and commissioning of equipments:
Based on the actual situation, to assist and guide the Buyer and Buyer’s technical personnel in the overall installation location, the installation of equipments, and provide Buyer with answers to their questions and related issues;
2. Provide training for operation and maintenance personnel:
Based on the Buyer’s request, Sussman will provide free of charge training of the operation and maintenance personnel;
a) The User (Buyer) can send their operation and maintenance personnel to our factory for learning and training;
b) When Sussman is doing the installation and test running of the equipments for the Buyer, the Buyer can send their personnel to participate.
3. If failure occurs in any of the machines during the “three guarantees” period(one year), then, upon the Buyer’s request, Sussman will eliminate the failure;
4. Sussman will inform all its Buyers about any upgrades and significant product improvements. Suhang will provide equipment modifications based on their costs. Suhang will provide Buyers with high-quality after-sales services in a careful and responsible attitudes, provide very strong guarantee for the Buyer’s normal production.
We provide quick and satisfactory customer service, and promise to respond within 24 hours after receiving your complaints by phone or email.
